Contracts Manager

Location : Hayes, Greater London, England
Job Ref : JC209
Consultant : Joelle Campbell
Sector : Property
Salary : Market related

Description

JC209 – Contracts Manager
Location – Hayes
Salary – £Competitive DOE

Overview:

First Military Recruitment is working in partnership with our client to recruit a Contracts Manager to join their team in Hayes, Middlesex.

The successful individual will be responsible for a leading client of my client’s business. My client carries out cleaning, gardening and and more based on a standard specification at some 500 sites of theirs, ranging from single blocks to multi block sites. The stock is a combination of high and mid-level lease holds, as well as social housing and key worker properties.

Duties and Responsibilities:

  • Gain a working knowledge of the approx 500 estates.
  • Site meetings with residents where issues have been raised.
  • Liaise with staff at all levels.
  • Site meetings with various Housing Officers to review site specific issues.
  • Discuss and put forward suggestions of improving the various sites and the issues that are being raised.
  • Site meetings with Environmental Services Manager to look at new build developments.
  • Discuss and put forward suggestions of how the new property should be finished in terms of specification so as to enable easy ongoing maintenance.
  • Provide quotations for cleaning, gardening and window cleaning for new build developments.
  • Quarterly meetings at Client Head Office with the Head of Environmental Services to review our performance statistics.
  • Liaise with the Cleaning, Gardening and Window Cleaning Managers in terms of issues found on site and ways of developing and improving the sites in the long term.
  • Deal with incoming client calls, complaints and requests etc.
  • Keep active client dialogue to ensure ongoing satisfaction.
  • Provide clients with feedback on a regular basis and build the relationship at all levels.
  • Deal with incoming e mails relating to the Contract.
  • Look for revenue generating opportunities.
  • Prepare quotations for one off works.
  • Organise invoicing of one off works.
  • Liaise with the office team on an ongoing basis as to developments with the Contract.
  • Establish and maintain the overall client relationship by acting as the single point of contact for all contractual matters.
  • Manage record keeping for all the contract-related correspondence and documentation.
  • Provide contract-related issue resolution at all levels across the contract.
  • Assist in preparation of contract renewal/re-tender where we hope to not only retain our existing stock, but to win additional geographic areas.

Skills and Experience:

  • Preferably educated to degree level/A level.
  • Period of employment in either the private or social sector for property maintenance or if not, then a role within a business that is people and customer service focused.
  • Excellent verbal and written communication skills.
  • Customer satisfaction led approach to all that you do.
  • Ability to think on your feet and problem solve.
  • Task juggling skills as no two days will be the same.
  • Professional and positive approach and outlook.
  • A background in not only creating social value, but measuring the impact this had on individuals and communities.
  • Desire to be part of a team – but with the confidence to make the final call.
  • A full clean driving license.

In return our client offers:

  • Competitive salary.
  • Profit elated bonus (beginning after 6 months).
  • Progression.
  • A chance to work with a friendly, and dynamic team.

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