Repairs and Maintenance Manager

Location : Cambridge, Cambridgeshire, England
Job Ref : LB300
Consultant : Lewis Bradley
Sector : Engineering, Manufacturing
Salary : £34k - 44k per year

Description

LB200 –  Repairs & Maintenance Manager

Salary: £34,000 – £44,000 per annum

Location: Cambridge

Overview
First Military Recruitment is seeking a skilled and motivated Repairs & Maintenance Manager. This role is crucial in enhancing the customer experience by ensuring the effective delivery of repairs and maintenance services. The position is fixed-term for six months, with the possibility of extension based on performance and organizational needs.

We actively encourage applications from Ex-Military personnel however all applications will be considered. 

Key Responsibilities:

  • Operational Management: Oversee the operational delivery of high-quality repairs and maintenance services, ensuring all work is conducted efficiently and meets standards.
  • Void Repairs: Manage void repairs through coordination with surveyors and contractors, ensuring timely completion to minimize void periods.
  • Strategic Planning: Contribute to setting the strategic direction and budgets for the managed services, ensuring alignment with the goals.
  • Customer Engagement: Lead the resolution of customer complaints and foster strong engagement with residents, ensuring satisfaction and compliance with best practices.
  • Reporting and Data Management: Establish effective reporting mechanisms for repairs data to monitor services, identify future demands, and inform service delivery plans.
  • Team Leadership: Provide line management to the Housing Services Repairs Team, including setting objectives, conducting performance reviews, and supporting professional development.
  • Health & Safety Compliance: Ensure all statutory and regulatory health, safety, and compliance standards are met across the residential estate.
  • Financial Management: Manage budgets for reactive repairs, disrepair, and voids, ensuring accurate forecasting and financial control.
  • Contract Management: Oversee key service contracts, ensuring performance monitoring, value for money, and effective collaboration with contractors.
  • Governance: Ensure compliance with all University policies and external regulatory requirements, and maintain high standards of health and safety management.

Qualifications and Skills:

  • Experience in repairs and maintenance management within a housing or facilities management environment.
  • Strong leadership and team management skills.
  • Ability to manage budgets, contracts, and service delivery to a high standard.
  • Excellent communication skills, with the ability to engage positively with residents and stakeholders.
  • A commitment to delivering customer-focused services and improving tenant satisfaction.
  • Knowledge of health and safety regulations and compliance requirements.

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