MB859: ICT Support Technician
Location: Swindon
Salary: £35,000
Working Hours: Monday to Friday, 37.5 hours per week
Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave – plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Overview:
First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit an ICT Support Technician on a permanent basis due to growth based at their Swindon depot.
The role of the ICT Support Technician is to support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware within the business at a 1st / 2nd line level.
Duties and Responsibilities:
- Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance.
- Troubleshooting issues in a timely and accurate fashion and provide user assistance where required. Support all Helpdesk enquiries and filter to the relevant member of the ICT Department.
- Support the Business Systems where management, configuration and administration falls under the scope of ICT, such as Themis, HART and other bespoke software.
- Support all Systems and its users in daily usage and training.
- Setup, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems.
- Carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary.
- Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate.
- Deliver support to business users, investigating and resolving incidents and requests on a wide-range of technical issues and problems. Assess, evaluate and implement the most appropriate solution and course of action for internal customers.
- Install, support, maintain and repair ICT hardware, software and peripheral equipment including mobile devices and end user communication systems.
- Implement the ICT onboarding and offboarding of all employees, working with the Business Systems Developer where changes to the process are required.
- Liaise and work with third party companies and suppliers as required to provide ICT support to internal customers.
- Work with the Business Systems Developer to maintain an inventory of all ICT assets whilst ensuring secure handling and storing of ICT assets.
- Document instances of asset failure, repair, installation and removal.
- Follow ICT procedures and provide support in their conception and review changes.
- Monitor information security in-line with the Information Security Management System and Report any suspected misuse and incidents to the ISMS Representatives.
- Ensure all assets are being appropriately allocated and used, identifying any underutilisation or misuse.
- Liaise with Network and Infrastructure Manager on planning, monitoring and recording software and hardware licenses to ensure compliance with vendor contracts.
- Recommend PC, hardware and peripheral equipment improvements, upgrades and repairs, liaising with other members of ICT to implement.
- When required provide or recommend training and support to end users on computer operational issues.
- Provide assistance in large scale roll out of ICT related Projects.
Skills and Qualifications:
- Previous experience in an ICT Support or Helpdesk role (1st/2nd line).
- Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.
- Confident troubleshooting hardware, networking, and connectivity issues.
- Excellent communication and customer service skills - approachable and proactive.
MB859: ICT Support Technician
Location: Swindon
Salary: £35,000
Working Hours: Monday to Friday, 37.5 hours per week
Additional Company Benefits: Exceptional Career Development Opportunities, Pension matched up to 8%, 25 days annual leave – plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP
Upload CV
Send your CV to us using the form below :
