Front Office Service Manager

MS668 – Front Office Service Manager

Location: Watford 

Salary: £70,000 – £80,000  + package

Overview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients.

You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice.

Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration.

Duties and Responsibilities:

• Manage delivery of front office IT services including end-user support and incident management
• Oversee hardware lifecycle: procurement, deployment, maintenance, and repair
• Manage software licensing, compliance, and asset tracking
• Support mobile devices, telephony, printing, and end-user equipment
• Build strong relationships with stakeholders and align services to business needs
• Manage full service lifecycle from design through to improvement and retirement
• Maintain accurate records across service catalogue, CMDB, and asset repositories
• Ensure smooth transition of new or changed services into operations
• Drive automation and continuous improvement initiatives
• Apply SIAM principles to manage internal teams and external suppliers
• Monitor service performance against SLAs/KPIs and conduct service reviews
• Manage service costs and budgets, ensuring value for money
• Provide performance and financial reporting to stakeholders
• Ensure effective incident resolution and root cause analysis
• Lead service improvements to enhance performance and user experience
• Collaborate with other Service Managers and IT teams for consistency
• Support IT asset audits and ensure compliance with policies
• Promote a customer-focused, service ownership culture

Skills and Qualifications:

• Experience delivering end-user IT services (service desk, devices, software, etc.)
• Experience in multi-vendor or outsourced environments
• Knowledge of IT asset management best practices
• Understanding of ITIL and SIAM frameworks
• Experience in incident, problem, and change management
• Strong stakeholder engagement and communication skills
• Budget and vendor management experience
• Service-driven, business-focused mindset
• Strong organisational and documentation skills
• Ability to work independently and within teams

Additional Requirements:

• Security clearance may be required
• Flexible working and travel as needed

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Back Office Service Manager

MS667 – Back Office Service Manager

Location: Watford 

Salary:  £70,000 – £80,000 per annum + package 
 
Overview:  First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients.

You will be responsible for the end-to-end management, delivery and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks and core enterprise technologies in a primarily outsourced, multi-vendor environment.

You will ensure that these foundational services deliver measurable business outcomes and value enabling stability, performance and scalability across the enterprise. Although often not directly visible to end users, these services are critical to the success of business-facing IT operations.

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

• You will be responsible for the delivery and management of the following back office IT services:
• Management of user access, permissions and data security for shared drives and core systems.
• Lifecycle management and operational support for enterprise applications, including Microsoft 365 (evergreen) and other COTS platforms.
• Oversight of servers, networks, storage, databases and active directory services.
• Management of on-premises, private and public cloud hosting environments, ensuring resilience, scalability and security.
• Operational alignment with cyber security for controls, tools and compliance requirements.
• Planning, setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure.
• Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies.
• Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency or risk reduction.
• Conduct quarterly value reviews with stakeholders to evidence business impact and drive continuous improvement.
• Benchmark services and costs against market standards to ensure efficiency and value for money.
• Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model.
• Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management.
• Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements.
• Manage risks associated with back office services, maintaining audit readiness and operational resilience.
• Oversee the transition and introduction of new or changed services, ensuring stability and minimal disruption.
• Work closely with other Service Managers to align processes and deliver a consistent IT service experience across all domains.
• Partner with Product Management, Architecture and Vendor & Contract Management to ensure strategic alignment and effective resource use.
• Promote a culture of accountability, service ownership and customer focus across teams and suppliers.

Skills and Qualifications:

• Demonstrable experience in service management and delivery of IT infrastructure services (e.g., servers, storage, networks, databases, hosting, active directory and data centres).
• Experience managing IT services in a multi-vendor, outsourced environment.
• Experience supporting key applications (Microsoft 365).
• Strong stakeholder management and relationship-building skills.
• Experience with ITIL and SIAM methodologies.
• Experience in incident, problem and change management.
• Experience managing budgets and cost allocation.
• Business-focused, service-driven mindset.
• Familiarity with back office business processes and systems.
• Excellent communication and presentation skills.
• Ability to produce high-quality documentation and reporting.
• Self-motivated, results-oriented, able to work independently and in teams.
• IT service management (ITIL, SIAM).
• Competent in incident, problem and change management.
• Stakeholder engagement a

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Gate Engineer

AL942: Gate Engineer

Location: South East

Salary: £40,000+

Overview:

The Gate Engineer is responsible for the accurate and efficient duty of servicing, repairing all equipment as covered within their range and scope of work and to be a respectable ambassador for the company at all times. The company installs and maintains an array of products such as security gates, pedestrian gates and car parking/traffic control equipment for commercial, public and private premises

Duties and Responsibilities for the Gate Engineer:

• Diagnose faults and complete repairs, replacing components as required
• Ensure attendance on site is in a timely manner for onsite inductions
• Manage and deliver service, maintenance and installation projects
• Fault find, test and service company and others electromechanical products
• Provide accurate reports relating to the completed service, maintenance and installation jobs in a timely manner.
• Liaise with the Service/Contracts/Maintenance teams to ensure that all jobs are completed on time and to the Company’s quality standards
• Liaise with Customers in a professional manner to ensure that all service maintenance and new installations are completed to the customer’s satisfaction
• Liaise with the technical and production departments
• Completing necessary documentation accurately.
• Manage van stock to ensure sufficient levels to carry out required works.
• Ensure your vehicle is cleaned and serviced regularly and is road legal.
• Ensure time sheets are completed accurately and sent to accounts before 10.00am on Monday for previous week.
• Comply with all Health & Safety requirements and adhere to best working practices at all times
• Comply with all company rules, regulations and legal requirements.
• Over-night stays may be required and it may be at times necessary to travel to other locations within the UK

Skills and Qualifications for the Gate Engineer:

• Be highly organised, with the ability to plan tasks and time effectively.
• Have a thorough and methodical approach to completing tasks including fault finding.
• Able to use initiative to resolve problems
• Self-motivated and able to work with minimal supervision and to specific deadlines
• Flexible attitude and ability to work within a team
• Will be a strong communicator, confident liaising with clients, engineers and staff internally
• Electrical certification including, but not limited to, 17th/18th Edition.
• City and Guilds level 3 in electrical installations (or equivalent).
• Previous experience within the gate and barrier industry.
• Experience with access controls.

Location: South East

Salary: £40,000…

Workshop Team Leader

AR838 – Workshop Team Leader

Location: Swanley

Salary: £39,000 – £43,000 + Benefits

Overview:

First Military Recruitment are currently seeking a Workshop Team Leader to join our clients team in Swanley.

The successful candidate will be responsible for ensuring the day-to-day efficient running of the engineering team within the workshop, supporting high-quality service delivery and maintaining customer satisfaction. The role involves leading, motivating, and supporting engineers while acting as the first point of contact for all operational issues.

Our client strongly encourages applications from ex-military personnel but all candidates will be considered.

Duties and Responsibilities:

• Oversee the overall performance of the workshop team against KPI targets
• Ensure efficient turnaround of used equipment
• Monitor on-time preparation against committed dates (New, Used, STR)
• Maintain average job times in line with agreed targets
• Ensure quality standards are consistently met
• Manage output levels of prepared trucks against targets
• Leading and supporting the engineering team on a daily basis
• Acting as the first point of contact for engineers
• Driving team engagement, motivation, and performance
• Maintaining high standards of housekeeping within the workshop and warehouse
• Supporting a high-quality customer experience
• Carrying out engineering duties as required

Skills and Qualifications:

• Qualified mechanical engineer (NVQ Level 3 or equivalent)
• Strong people management skills
• Excellent communication skills
• Comfortable in customer-facing situations
• Good numeracy and literacy skills
• Competent with IT systems
• Proactive, motivated, and team-oriented
• Conflict management experience

Benefits:

• Competitive salary dependent on experience
• 25 days annual leave + statutory bank holidays
• Additional leave based on long service
• Company pension scheme (6% employer / 4% employee contribution)
• Employee Incentive Schemes
• Discount scheme with major UK brands
• “Recommend a Friend” scheme
• Ongoing training and development opportunities
• Opportunity for career progression and technical grading
• Potential for extended learning (up to degree level)
• Full forklift driver licence provided
• Laptop and phone provided
• Specialist tools and replacement policy
• Full PPE and company-cleaned workwear provided
• Access to local and national technical support

Location: Swanley

Salary: £39,000 – £43,000 + Benefits…

Chiller Engineer

MS521 – Lead Chiller Engineer 

Location: Andover

Salary: £45,000 – £50,000 per annum

Overview: First Military Recruitment are currently seeking a Lead Chiller Engineer on behalf of one of our clients. The successful candidate will be responsible for repair & maintenance of chillers, air-handling units and pumps ready for hire. You will also assist with the day-to-day running of the chiller test & repair department. 

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities: 

• Maintain chillers on return from hire.
• Manage a small team, managing discipline, attitude, time keeping, absence.
• Diagnose faults and repair of chiller, and related equipment.
• Ensure all paperwork and F-gas Documentation is correctly filled in and filed.
• Obtain details and order parts for repair as required.
• Ensuring equipment is clean and in good condition for hire.

Skills and Qualifications:

Essential:

• Experience as a Lead Chiller Engineer / Supervisor.
• F-Gas Certificate.
• City of Guilds or NVQ in Refrigeration.
• 3 years’ experience in Refrigeration / Air-conditioning.
• Full UK Driving License.
• Good time keeping / Work ethic.

Desirable:

• Electrical Qualifications / experience.
• Forklift License.
• Previous experience of HVAC hire industry.

…

Gate Engineer

AL941: Gate Engineer

Location: Manchester

Salary: Up to £20 per hour

Overview:

The Gate Engineer is responsible for the accurate and efficient duty of servicing, repairing all equipment as covered within their range and scope of work and to be a respectable ambassador for the company at all times. The company installs and maintains an array of products such as security gates, pedestrian gates and car parking/traffic control equipment for commercial, public and private premises

Duties and Responsibilities for the Gate Engineer:

• Diagnose faults and complete repairs, replacing components as required
• Ensure attendance on site is in a timely manner for onsite inductions
• Manage and deliver service, maintenance and installation projects
• Fault find, test and service company and others electromechanical products
• Provide accurate reports relating to the completed service, maintenance and installation jobs in a timely manner.
• Liaise with the Service/Contracts/Maintenance teams to ensure that all jobs are completed on time and to the Company’s quality standards
• Liaise with Customers in a professional manner to ensure that all service maintenance and new installations are completed to the customer’s satisfaction
• Liaise with the technical and production departments
• Completing necessary documentation accurately.
• Manage van stock to ensure sufficient levels to carry out required works.
• Ensure your vehicle is cleaned and serviced regularly and is road legal.
• Ensure time sheets are completed accurately and sent to accounts before 10.00am on Monday for previous week.
• Comply with all Health & Safety requirements and adhere to best working practices at all times
• Comply with all company rules, regulations and legal requirements.
• Over-night stays may be required and it may be at times necessary to travel to other locations within the UK

Skills and Qualifications for the Gate Engineer:

• Be highly organised, with the ability to plan tasks and time effectively.
• Have a thorough and methodical approach to completing tasks including fault finding.
• Able to use initiative to resolve problems
• Self-motivated and able to work with minimal supervision and to specific deadlines
• Flexible attitude and ability to work within a team
• Will be a strong communicator, confident liaising with clients, engineers and staff internally
• Electrical certification including, but not limited to, 17th/18th Edition.
• City and Guilds level 3 in electrical installations (or equivalent).
• Previous experience within the gate and barrier industry.
• Experience with access controls.

Location: North West

Salary: Up to £20 per hour…

Forklift Engineer

JG252 – Forklift Engineer

Location: Crawley

Salary: £30,000 – £37,500 + Overtime + Benefits

Overview:

First Military Recruitment are currently seeking a Forklift Engineer on behalf of one of our clients.

The successful candidate will be responsible for carrying out routine maintenance and repairs to long/short term machines and customers owned equipment. Ensuring best practice with quality and professionalism are met at all times and to maintain customer satisfaction.

Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities:

• Servicing and repair of forklift trucks and other lifting equipment.
• Carrying out routine maintenance.
• Checking oil and fuel levels.
• Checking all related hoses and connections.
• Steering and brake checks.
• Basic electrical checks – brake lights etc.
• Liaising with customers regarding their individual requirements.
• Submit accurate parts requisition information to Head Office.
• Acting as the face of the company and therefore acting as a brand ambassador.

Skills and Qualifications:

• A good mechanical engineering background is essential.
• Customer focused.
• Ability to work as part of a team or on an individual basis where required.
• Excellent time management skills
• Excellent communication skills – both verbal and written.
• Experience with forklift trucks, military, agricultural or plant equipment is highly desirable.
• Full UK driving licence.

Location: Crawley

Salary: £30,000 – £37,500 + Overtime + Benefits…

Resident Forklift Engineer

JG264 – Resident Forklift Engineer

Location:  Solihull

Salary: £30,000 – £37,500 + Shift allowance 

Shift pattern: 4 on/4 off shift pattern (6am-6pm/ 6pm-6am)

Overview:

First Military Recruitment are currently seeking a Forklift Engineer on behalf of one of our clients.

The successful candidate will be responsible for carrying out routine maintenance and repairs to long/short term machines and customers owned equipment. Ensuring best practice with quality and professionalism are met at all times and to maintain customer satisfaction.

Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities:

• Servicing and repair of forklift trucks and other lifting equipment.
• Carrying out routine maintenance.
• Checking oil and fuel levels.
• Checking all related hoses and connections.
• Steering and brake checks.
• Basic electrical checks – brake lights etc.
• Liaising with customers regarding their individual requirements.
• Submit accurate parts requisition information to Head Office.
• Acting as the face of the company and therefore acting as a brand ambassador.

Skills and Qualifications:

• A good mechanical engineering background is essential.
• Customer focused.
• Ability to work as part of a team or on an individual basis where required.
• Excellent time management skills
• Excellent communication skills – both verbal and written.
• Experience with forklift trucks, military, agricultural or plant equipment is highly desirable.
• Full UK driving licence.

Location: Solihull

Salary: £30,000 – £37,500 + Shift allowance…

Forklift Engineer

JG262 – Forklift Engineer

Location: Ipswich

Salary: £30,000 – £37,500 + Overtime + Benefits

Overview:

First Military Recruitment are currently seeking a Forklift Engineer on behalf of one of our clients.

The successful candidate will be responsible for carrying out routine maintenance and repairs to long/short term machines and customers owned equipment. Ensuring best practice with quality and professionalism are met at all times and to maintain customer satisfaction.

Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities:

• Servicing and repair of forklift trucks and other lifting equipment.
• Carrying out routine maintenance.
• Checking oil and fuel levels.
• Checking all related hoses and connections.
• Steering and brake checks.
• Basic electrical checks – brake lights etc.
• Liaising with customers regarding their individual requirements.
• Submit accurate parts requisition information to Head Office.
• Acting as the face of the company and therefore acting as a brand ambassador.

Skills and Qualifications:

• A good mechanical engineering background is essential.
• Customer focused.
• Ability to work as part of a team or on an individual basis where required.
• Excellent time management skills
• Excellent communication skills – both verbal and written.
• Experience with forklift trucks, military, agricultural or plant equipment is highly desirable.
• Full UK driving licence.

Location: Ipswich

Salary: £30,000 – £37,500 + Overtime + Benefits…

Forklift Engineer

JG261 – Forklift Engineer

Location: Royal Tunbridge Wells

Salary: £30,000 – £37,500 + Overtime + Benefits

Overview:

First Military Recruitment are currently seeking a Forklift Engineer on behalf of one of our clients.

The successful candidate will be responsible for carrying out routine maintenance and repairs to long/short term machines and customers owned equipment. Ensuring best practice with quality and professionalism are met at all times and to maintain customer satisfaction.

Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.

Duties and Responsibilities:

• Servicing and repair of forklift trucks and other lifting equipment.
• Carrying out routine maintenance.
• Checking oil and fuel levels.
• Checking all related hoses and connections.
• Steering and brake checks.
• Basic electrical checks – brake lights etc.
• Liaising with customers regarding their individual requirements.
• Submit accurate parts requisition information to Head Office.
• Acting as the face of the company and therefore acting as a brand ambassador.

Skills and Qualifications:

• A good mechanical engineering background is essential.
• Customer focused.
• Ability to work as part of a team or on an individual basis where required.
• Excellent time management skills
• Excellent communication skills – both verbal and written.
• Experience with forklift trucks, military, agricultural or plant equipment is highly desirable.
• Full UK driving licence.

Location: Royal Tunbridge Wells

Salary: £30,000 – £37,500 + Overtime + Benefits…