Field Operations Manager

Location : Leicester, Leicestershire, England
Job Ref : MB444
Consultant : Mark Bolton
Sector : FA
Salary : £50k per year

Description

MB444: Field Operations Manager
Location: Midlands based with UK wide travel
Salary: £50,000pa
Working Hours: Monday to Friday – (Flexi hours available) but will require working both day and night shifts
Company Benefits: Company vehicle, Generous holiday allowance, Employee profit share scheme

Overview:

First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Field Operations Manager on a permanent basis due to growth to be based in the Midlands area but with frequent UK wide travel.

Duties and Responsibilities:

  • Analysing operations and staff performance – nationwide.
  • Ensure full utilization of field staff minimizing unproductive pay
  • Oversee warehouse and fleet management (North and South)
  • Liaising with different departments to develop improvement strategies and constantly strive for Operational Excellence.
  • Develop a close relationship with the planning team to maximise operational effectiveness in the deployment of site staff.
  • Developing and implementing various quality control methods.
  • Scheduling training sessions and workshops for new and existing staff members.
  • Setting targets and business goals and working alongside the team to achieve these
  • Providing guidance and mentoring to field staff.
  • Ensuring all processes are compliant with the relevant company employment rules, procedures, and regulations.
  • Observing existing staff and operations, and developing strategies for improved efficiency and profit, as well as cost reduction.
  • Dealing with customer complaints in association with field staff or delivery
  • Customer relations and problem solving
  • Attend pre-start site meetings and client review meetings as required
  • Ensure all operations are carried on in an appropriate, cost-effective way, within budget
  • Improve operational management systems, processes, and best practices
  • Help the organisation’s processes remain legally compliant
  • Formulate strategic and operational objectives
  • Manage budgets and forecasts
  • Perform quality controls and monitor field production KPIs
  • Recruitment of field staff ,on boarding and day to day management
  • Staff performance management, including disciplinary procedures
  • Proactively develop ways to increase quality of customer service
  • Supporting development and introduction of new field services and products

Skills and Qualifications:

  • Proven work experience as Operations Manager or similar role
  • Knowledge of organisational effectiveness and operations management
  • Experience budgeting and forecasting of people resources
  • Familiarity with business and financial principles
  • Excellent communication skills
  • Leadership ability
  • Outstanding organisational skills
  • NEBOSH or equivalent
  • Strong understanding of industry guidelines and regulations – i.e., TR19 Grease/Air & HSG274

MB444: Field Operations Manager
Location: Midlands based with UK wide travel
Salary: £50,000pa
Working Hours: Monday to Friday – (Flexi hours available) but will require working both day and night shifts
Company Benefits: Company vehicle, Generous holiday allowance, Employee profit share scheme

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