Helpdesk Contract Administrator

Location : Wantage, Oxfordshire, England
Job Ref : MS335
Consultant : Molly Smith
Sector : FA
Salary : £0 per year


MS335 – Helpdesk Contract Administrator

Location: Wantage

Salary: £ Competitive

Overview: First Military Recruitment are currently seeking a Helpdesk Contract Administrator on behalf of one of our clients.

This is based on a 37.5 hour per week, Monday to Friday however, flexibility is required. In addition, you may be required to cover for our Front of House service at local Client sites, shifts and hours ranging from 0700 – 1900, Monday to Friday on a adhoc basis.

To be accountable for all administrative activities for assigned clients, ensuring both PPM and reactive works are completed, compliant and invoiced within SLA.

Duties and Responsibilities:

  • All legislative requirements are adhered to.
  • Planning and allocation of tasks to technical team, contractors, directly employed engineers any other third party as required.
  • Ensure all PPMs are accurate and complete within required SLA’s and records are readily available.
  • Monitoring of all active jobs ensuring planning and escalations are in place as required and the system is updated accordingly.
  • Collate and prepare operational and performance data as required for the client and Client reports.
  • Communicate with H&S, Compliance and Property Managers to ensure all RAM’s and Permits are in place as required.
  • Raise ad hoc POs for parts /labour on behalf of engineers.
  • Administrate activities as required.
  • Prepare and support invoicing accordingly.
  • Please note, these are some of the key responsibilities and management reserve the right to amend and add as required.

Skills and Qualifications:

  • Experience of administration within the FM Industry (desirable).
  • Experience utilising a CAFM system within a Helpdesk environment (desirable).
  • Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills.
  • Attention to detail and high level of accuracy.
  • Ability to communicate within and across functions at all levels and with confidence.
  • Ability to adapt to changing requirements.
  • A determined individual with high standards.
  • A desire to develop as an individual, willing to embrace new challenges.
  • A self-starter and able to work autonomously.
  • Good knowledge of Microsoft Office.
  • A DBS check may be required for this role which the successful applicant will need to apply for and provide evidence of on appointment of the position.

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