Live-in Estate Manager
MB478: Live-in Estate Manager
Salary: £19,350 + Accommodation paid for
Working Hours: Monday to Friday 9am til 4pm
First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Live-in Estate Manager on a permanent basis located at their Beckenham site.
Duties and Responsibilities:
- Walk the development on a daily basis, identify and order repairs for any defects and be proactive in solving maintenance problems, as long as it’s within your authorised limits.
- Make sure all fire alarm and safety equipment is checked regularly, and that it’s working properly at all times. Record and monitor equipment servicing and inspection dates.
- Make sure you’re familiar with where service control points are in case of emergency (i.e. water main stop cocks, electricity supply switches and fuses, communal boilers, etc.).
- Make sure the inventory of all equipment and fittings is kept up to date and any errors or problems are recorded and brought to the attention of your Area Manager.
- Make sure that the grounds are kept clean and tidy and landscaped areas are maintained. Where you have a contractor to do this you should supervise their work and deal swiftly with any problems as they arise.
- Make sure the cleaning of communal areas is done as often as necessary to keep it to a good standard. As the Estate Manager we expect you to identify if there needs to be a review of the specification and discuss this with leaseholders and your Area Manager.
- Organise the booking of the guest suite and the use of the communal lounge and laundry room where provided.
- Be responsible for looking after the master key(s). You should only use it to enter a property in an emergency or if invited to do so by the occupier.
- Use the pre-paid bank card to purchase small day to day items. Any monies paid for the use of the guest suite must be paid promptly into the Head Office bank account.
- When asked you should make contact with leaseholders, either through direct personal contact or with the call alarm system.
- Always be available when you’re on duty and be aware of the needs of each leaseholder; take action to support leaseholders if they need it. This might include giving emergency help and general assistance if an leaseholder is unwell or has had an accident, until the emergency services, relatives or other help arrives.
- Answer and deal with calls from the call alarm system, either direct from a leaseholder or through a Call Centre.
- Show leaseholders how to use the call alarm system and make sure the system is working. Check the call alarm system using test calls on a regular basis.
- Keep up to date records of each leaseholder’s personal details and let the Call Centre know of any changes in circumstances as soon as you are made aware.
- Notify Head Office immediately of the death of a leaseholder.
- Make sure all leaseholders know about the escape routes in the event of a fire, and any other health and safety requirements.
- Keep the accident book and daily diary of events and activities for the estate up to date.
- Liaise with relatives, voluntary and other agencies about the care and support of leaseholders provided we’ve been given the leaseholders’ written permission and/or our usual confidence rules have been released. If you don’t have permission and/or a release obtained, speak to the Head of Estates or Chief Executive before becoming involved with any third party.
Skills and Qualifications:
- Experience in providing service to customers in a residential environment.
- Experience in supervising contractors.
- Understanding of building maintenance.
- Ability to develop and sustain successful relationships with colleagues, residents and their families using a polite but warm approach.
- Ability to communicate effectively with a range of people, both verbally and in writing.
- Ability to respect confidentiality and be diplomatic.
- Ability to be adaptable and flexible to the needs of customers and colleagues.
- Ability to work independently using own initiative with minimum supervision using a proactive approach.
- Ability to complete and maintain records.
- Ability to be resourceful and demonstrate sound judgement under pressure.
- Empathy with older people and understanding of ageing process.
- Basic knowledge of welfare benef