Patient Development Specialist
Description
EY229 Patient Development Specialist
Location: High Wycombe, Buckinghamshire
Salary: £21,000 to £23,000 per Annum DOE
Hours:
Full time: 37.5 hours/week – Monday to Friday: 7.5 hours/day within the hours of 9.00am – 7.00pm (with half an hour for lunch).
Office based however following successful training post holders will be able to apply to work remotely on an 80/20 split (80% office, 20% home).
There is also a 12 month contract opportunity.
Overview:
First Military Recruitment are currently supporting our client in the search for a Patient Development Specialist.
Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.
Duties and Responsibilities of a Patient Development Specialist:
- Ideally you will have a proven track record in customer service environment working with high volume calls.
- You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.
- Provide a first-class service experience to ensure patients remain on our service
- Complaint management
- Action new patient intro calls in line with the procedure to ensure they fully understand the service provided
- Call patients on a regular basis and assist with product information
- Identify patient advocates – products and services
- Work closely with the patients HCP to ensure everyone is kept up to date
- Take an active part in all departmental meetings.
- Action all reports within time scales set
- Cover for other team members if required
- Perform any other tasks reasonably requested by the Company as required
- Work to targets set by your line manager
Skills and Qualifications:
- Proven telephone based Customer Service background
- Empathy towards patients with complex medical conditions
- Proven experience of managing high call volumes
- Possess influential and persuasive skill set
- Excellent telephone manner
- Excellent communication, oral and written, skills
- Able to work under pressure
- Able to multitask
- Possess a ‘can do’ attitude
Benefits:
- Contributory Pension Scheme
- Private Health Care
- Life Assurance
- Onsite free car parking
- Subsidised staff canteen
- Cycle to work scheme
- Introductory Bonus scheme
- Free yearly flu vaccination
- Discounts on selected products and services
- 25 days per annum rising to 27 days after 5 years’ service (pro rata for part time)
Location: High Wycombe, Buckinghamshire
Salary: £21,000 to £23,000 per Annum DOE
