Patient Development Specialist

Location : High Wycombe, Buckinghamshire, England
Job Ref : EY229
Consultant : Emily Y James
Sector : Health, Medicine
Salary : £22k - 23k per year

Description

EY229 Patient Development Specialist

Location: High Wycombe, Buckinghamshire

Salary: £21,000 to £23,000 per Annum DOE

Hours:

Full time: 37.5 hours/week – Monday to Friday: 7.5 hours/day within the hours of 9.00am – 7.00pm (with half an hour for lunch).
Office based however following successful training post holders will be able to apply to work remotely on an 80/20 split (80% office, 20% home).
There is also a 12 month contract opportunity.

Overview:

First Military Recruitment are currently supporting our client in the search for a Patient Development Specialist.

Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.

Duties and Responsibilities of a Patient Development Specialist:

  • Ideally you will have a proven track record in customer service environment working with high volume calls.
  • You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.
  • Provide a first-class service experience to ensure patients remain on our service
  • Complaint management
  • Action new patient intro calls in line with the procedure to ensure they fully understand the service provided
  • Call patients on a regular basis and assist with product information
  • Identify patient advocates – products and services
  • Work closely with the patients HCP to ensure everyone is kept up to date
  • Take an active part in all departmental meetings.
  • Action all reports within time scales set
  • Cover for other team members if required
  • Perform any other tasks reasonably requested by the Company as required
  • Work to targets set by your line manager

Skills and Qualifications:

  • Proven telephone based Customer Service background
  • Empathy towards patients with complex medical conditions
  • Proven experience of managing high call volumes
  • Possess influential and persuasive skill set
  • Excellent telephone manner
  • Excellent communication, oral and written, skills
  • Able to work under pressure
  • Able to multitask
  • Possess a ‘can do’ attitude

Benefits:

  • Contributory Pension Scheme
  • Private Health Care
  • Life Assurance
  • Onsite free car parking
  • Subsidised staff canteen
  • Cycle to work scheme
  • Introductory Bonus scheme
  • Free yearly flu vaccination
  • Discounts on selected products and services
  • 25 days per annum rising to 27 days after 5 years’ service (pro rata for part time)

Location: High Wycombe, Buckinghamshire

Salary: £21,000 to £23,000 per Annum DOE

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