Training Coordinator
Description
MB384: Training Coordinator
Location: Roxton, Bedfordshire
Salary: £24,000 – £28,000
Working Hours: Monday to Friday 8.30am to 5pm
Company Benefits: Private Healthcare, Enhanced pension, Group life insurance (3 x salary)
Overview:
First Military Recruitment are currently seeking a Training Coordinator on behalf of one of our fantastic clients based in Bedfordshire.
To act as the first point of contact for all training/test centre enquiries, providing administrative and customer service support by telephone and email. Organise, book and manage all processes relating to courses and tests.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
- Raise quotes, send them to customers.
- Enter quotes on quotation spreadsheet on SharePoint.
- Raise sales orders for Training that has been confirmed on Sage following quotation.
- Update Training overview on SharePoint with Training booked.
- Scan and save training packs.
- Diary management – maintain clear instructions for the trainers and accounts team.
- Take calls in relation to Training department, take necessary actions.
- Answer any email for Training department, take necessary actions.
- Update COS spreadsheet for training taken and for training expired.
- Scan EUSR and CPCS cards and save them in customer’s files, post them to customers if required.
- Book CPCS and EUSR tests in for the individual time slots.
- Sit in weekly Service/Training meetings.
- Book hotels and any other required travel arrangements for team and customers if required for any training outside of Roxton.
- Book any lead trucks for training requirements to Service team to advise if yard needs to be cleared of trucks for training/testing.
- Organise and take minutes of Training meetings.
- Make any necessary changes to CPCS and EUSR presentations and assessments.
- Manage any audit needs, support with the preparation to any internal/external audits.
- Prepare presentation for OPS review.
- Make sure meeting rooms are clean and stocked up with anything necessary.
- Send customer information and training documents.
- Data analysis and collection.
- Championing new ERP system.
- Support Training management and Operations team with increasing the revenue of the business.
Skills and Qualifications:
- Able to maintain high standards and demonstrate consistent attention to detail.
- To be able to deal with customer requests and react quickly while still following process when short notice is given.
- Pro-active and can work on own initiative. Able to follow instructions and work to deadlines, quick to learn and able to retain knowledge.
- Competent in the use of the Windows package – Word, Excel, Power point, Outlook, Access.
- Demonstrate good organisational skills.
- Excellent verbal and written communication skills with a good standard of English.
- Be able to communicate confidently and effectively with people at all levels.
- To be a team player with a positive outlook and a professional image.
- Flexibility in approach with the ability to adapt from task to task.
- To be reliable and able to understand the importance of being punctual and impact of absence.
- Commitment and loyalty to the business.
- To be able to operate in line with confidentiality requirements associated with the role.
MB384: Training Coordinator
Location: Roxton, Bedfordshire
Salary: £24,000 – £28,000
Working Hours: Monday to Friday 8.30am to 5pm
Company Benefits: Private Healthcare, Enhanced pension, Group life insurance (3 x salary)
