MB444: Field Operations Manager
Location: Midlands based with UK wide travel
Salary: £50,000pa
Working Hours: Monday to Friday - (Flexi hours available) but will require working both day and night shifts
Company Benefits: Company vehicle, Generous holiday allowance, Employee profit share scheme
Overview:
First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Field Operations Manager on a permanent basis due to growth to be based in the Midlands area but with frequent UK wide travel.
Duties and Responsibilities:
- Analysing operations and staff performance – nationwide.
- Ensure full utilization of field staff minimizing unproductive pay
- Oversee warehouse and fleet management (North and South)
- Liaising with different departments to develop improvement strategies and constantly strive for Operational Excellence.
- Develop a close relationship with the planning team to maximise operational effectiveness in the deployment of site staff.
- Developing and implementing various quality control methods.
- Scheduling training sessions and workshops for new and existing staff members.
- Setting targets and business goals and working alongside the team to achieve these
- Providing guidance and mentoring to field staff.
- Ensuring all processes are compliant with the relevant company employment rules, procedures, and regulations.
- Observing existing staff and operations, and developing strategies for improved efficiency and profit, as well as cost reduction.
- Dealing with customer complaints in association with field staff or delivery
- Customer relations and problem solving
- Attend pre-start site meetings and client review meetings as required
- Ensure all operations are carried on in an appropriate, cost-effective way, within budget
- Improve operational management systems, processes, and best practices
- Help the organisation’s processes remain legally compliant
- Formulate strategic and operational objectives
- Manage budgets and forecasts
- Perform quality controls and monitor field production KPIs
- Recruitment of field staff ,on boarding and day to day management
- Staff performance management, including disciplinary procedures
- Proactively develop ways to increase quality of customer service
- Supporting development and introduction of new field services and products
Skills and Qualifications:
- Proven work experience as Operations Manager or similar role
- Knowledge of organisational effectiveness and operations management
- Experience budgeting and forecasting of people resources
- Familiarity with business and financial principles
- Excellent communication skills
- Leadership ability
- Outstanding organisational skills
- NEBOSH or equivalent
- Strong understanding of industry guidelines and regulations – i.e., TR19 Grease/Air & HSG274
MB444: Field Operations Manager
Location: Midlands based with UK wide travel
Salary: £50,000pa
Working Hours: Monday to Friday - (Flexi hours available) but will require working both day and night shifts
Company Benefits: Company vehicle, Generous holiday allowance, Employee profit share scheme
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