MB459: Service Coordinator
Location: Roxton, Bedfordshire
Salary: £24,000 - £28,000
Working Hours: Monday to Friday 8.30am to 5pm
Company Benefits: Private Healthcare, Enhanced pension, Group life insurance (3 x salary)
Overview:
First Military Recruitment are currently seeking a Service Coordinator on behalf of one of our fantastic clients based in Bedfordshire.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
- Warranty Management and Liaison
- Planning of Breakdown/Servicing jobs and managing and booking in a spreadsheet of outstanding works.
- Management of Sales Orders including weekly meetings to resolve outstanding jobs.
- Overseeing the Stock Processes.
- Supporting delivery team lead and the team with all tasks required.
- Input jobs on one link system.
- Dealing with incoming Service emails and phone calls.
- Overseeing the Service Calendar (Outlook).
- Managing Engineer whereabouts and schedules.
- Ensuring tasks carried out are subject to quality control and sign off.
- Booking and Managing Pre-Delivery Inspections (PDI’s) of new vehicles.
- Liaison with sales regarding PDI’s, Delivery Dates and Warranty expiry.
- Co-ordinate the completion of sales orders for month end and liaise with Finance.
- Stock count support.
- Raising Quotes/Sales Orders with SAGE.
- Comply with all aspects of UK Policies & Procedures.
- Maintain a culture of best practice by attending training courses, both internal and external when and where appropriate.
- Work safely at all times and in accordance with the company’s health & safety procedures. Precautions should be taken as necessary when visiting sites, adopting the required PPE.
Skills and Qualifications:
- SAGE 200 (desirable)
- Forward thinking
- Able to maintain high standards and demonstrate consistent attention to detail.
- To be able to deal with customer requests and react quickly while still following process when short notice is given.
- Pro-active and can work on own initiative.
- Able to follow instructions and work to deadlines, quick to learn and able to retain knowledge.
- Competent in the use of the Windows package – Word, Excel, Power point, Outlook, Access.
- Demonstrate good organisational skills.
- Excellent verbal and written communication skills with a good standard of English.
- Be able to communicate confidently and effectively with people at all levels.
- To be a team player with a positive outlook and a professional image.
- Flexibility in approach with the ability to adapt from task to task.
- To be reliable and able to understand the importance of being punctual and impact of absence.
- Commitment and loyalty to the business.
- To be able to operate in line with confidentiality requirements associated with the role.
MB459: Service Coordinator
Location: Roxton, Bedfordshire
Salary: £24,000 - £28,000
Working Hours: Monday to Friday 8.30am to 5pm
Company Benefits: Private Healthcare, Enhanced pension, Group life insurance (3 x salary)
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