JA1292 - Help-desk Coordinator
Location – Urmston, Manchester, M41
Salary - £Competitive
Hours – 39/week Monday – Friday
Holidays – 25 days + public
Overview:
We are currently recruiting for a Help-desk Coordinator to join our client’s Fire & Security business in Urmston Manchester. The successful candidate will allocate and co-ordination of reactive, planned and service installation works between Clients and Engineering staff.
Key Responsibilities:
- Call Handling
- Allocation of jobs to Field Technicians and subcontractors
- Review of electronic time sheets for Field Technicians
- Pending call reporting and escalation
- Co-ordination of Field Technician revisits
- Co-ordinating and distribution of maintenance visits
- Issuing of pre-planned maintenance scheduled to Clients / Service Managers
- SLA/KPI reports for specific clients
- Managing of all admin tasks i.e. spreadsheets for various contracts.
- Planning all maintenance visits
- Ensuring all SLA/KPIs are met within target dates
- SMS Health Checks completed monthly
- On-call administration and updates
- Arranging reactive and pre-planned maintenance appointments direct with end user
- Client portal updating
- Set-up and amendments to maintenance contracts
- Manage and reduce all WAIT info.
- Achieve monthly maintenance KPI’s
- Training on aspects of Belfast Operations
- Compiling management reports for site-based Service Managers
- Liaise with Service / Operations Managers re KPI performance
- Creation of job packs issuing to Service / Operations Managers
Skills & Experience:
Essential
- Administration Experience (preferably within a help-desk type environment)
- Computer Literacy Skills
- Adaptable and flexible in approach to work required
- Excellent Interpersonal Skills
- Reliable
- Sound Knowledge of Excel
Upload CV
Send your CV to us using the form below :
