LB422 - IT Support Technician
Salary: £30,000 - £35,000
Location: Farringdon, London
Overview:
First Military Recruitment are currently seeking an IT Support Technician on behalf of one of our clients.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
- Provide first and second-line IT support to internal teams and remote users.
- Diagnose and resolve hardware, software and network issues promptly and efficiently.
- Install, configure and maintain operating systems, applications and equipment (including PCs, laptops, screens and peripherals).
- Support the setup and maintenance of Windows-based systems, including Windows 7, 10, and 11 (Embedded).
- Ensure all IT assets are tracked, maintained and documented accurately.
- Remote fault resolution via various available tools and programs.
- Managing ticket management system.
- Creating and updating support tickets.
- Identifying trends and reporting on them.
- Stock allocation & management through asset management system.
- Collaborate with the network support and operations teams to support field installations and on-site troubleshooting.
- Work effectively with a variety of internal teams, including Asset Development, Sales and Finance.
- Creation of technical and documentation (procedures, hardware & software setups).
- Installation planning and preparation.
- Configuring equipment prior to installations and site visits.
- Network cabinet building.
Skills and Qualifications:
- Full UK Driving Licence.
- Computer literate and experience providing hands-on IT support (1st/2nd line).
- Computer networking skills.
- Excellent knowledge of Windows OS (Windows 7, 10 & 11 Embedded).
- CompTIA A+, Network+, or Microsoft certifications (MCP/MCSA).
- Experienced in problem solving, especially with ISPs (ADSL, VDSL 3G & 4G).
- Experience in remote support via TeamViewer.
- Excellent workmanship and teamwork.
- Experienced in problem solving.
- Excellent written and oral skills.
- Excellent attention to detail and thorough planning.
Benefits:
- A fun and social working environment with regular social events.
- A dedicated and thorough induction and in-house systems training.
- Periodical industry training programs - in-house and external as required by the role.
- Regular events and company conferences.
- Enhanced 5% Pension Rate.
- Subsidised gym membership.
Salary: £30,000 - £35,000
Location: Farringdon, London
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