After-Sales Officer
Location: Bedminster, Bristol
Salary: £27,500+ per annum (depending on experience)
Duties & Responsibilities
- Process daily after-sales orders and accurately input data into internal systems.
- Pick, pack and check maintenance parts and spares for dispatch.
- Assist with loading and unloading equipment, including items from trailers.
- Measure, book and prepare shipments, including palletising, wrapping, strapping and labelling goods.
- Arrange courier or freight collections and dispatch parcels, including export shipments where required.
- Produce accurate invoicing and maintain correct supporting documentation.
- Work both independently and alongside production and office teams to meet customer deadlines.
- Support occasional small assembly tasks as required.
Skills & Experience
- Strong organisational skills with an unflappable and proactive work ethic.
- Experience in customer service or after-sales support.
- Confident using IT systems with the ability to learn in-house software.
- Accurate picking, packing and stock-handling skills.
- Good literacy and numeracy (GCSE grade C/4 or equivalent).
- Ability to operate pallet trucks safely; forklift licence is an advantage.
- Professional and polite telephone manner.
- Experience with shipping, couriers or export processes is desirable.
- Ability to work well both independently and within a team.
- Physically fit and comfortable in both office and factory environments.
Benefits
- Full-time hours: Monday–Friday, 8.30am–5pm (37.5 hours per week).
- Two paid daily tea breaks.
- 24 days annual leave plus bank holidays (32 days total).
- Overtime opportunities at time-and-a-half (subject to business needs).
- Training provided in product knowledge and in-house systems.
- Friendly and dynamic working environment.
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