AR830 - Technical Support Manager
Location: Dunsfold
Salary: £40,000 - £42,000 + Benefits
Overview:
First Military Recruitment are currently seeking a Technical Support Manager on behalf of our client.
The successful candidate will provide technical support across depot and dealer networks, deliver technical and health & safety training, carry out audits, and act as a key liaison between internal teams and external partners. This role requires strong leadership, communication skills, and the ability to support engineers both remotely and on-site while ensuring compliance with Safe Systems of Work.
Duties and Responsibilities:
- Provide technical support to engineers and the dealer network via phone, email, and on-site visits.
- Deliver technical and Health & Safety training courses, including preparation of training materials and handouts.
- Conduct Health & Safety toolbox talks in line with Safe Systems of Work.
- Carry out field, workshop, and resident engineer audits.
- Produce technical service bulletins and Health & Safety bulletins when required.
- Prepare detailed technical reports following support visits.
- Support warranty administration processes and systems.
- Liaise with manufacturers and suppliers to obtain technical information and training updates.
- Work closely with internal teams to identify, resolve, and provide feedback on technical issues.
- Assist with depot Health & Safety and quality audits.
- Carry out compliance audits to ensure Safe Systems of Work are maintained.
- Support new engineer induction training modules.
- Provide technical support and training to the sales team.
- Attend product training courses and develop internal and dealer training plans.
- Contribute to business development projects as required.
Skills and Qualifications:
- Previous experience delivering and presenting training courses is highly desirable.
- Strong leadership and coaching skills.
- Excellent communication and interpersonal skills at all levels.
- Ability to remain impartial and professional.
- Strong organisational skills with attention to detail and accuracy.
- Ability to prioritise workload and work independently.
- Comfortable working under pressure and meeting deadlines.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Willingness to travel nationwide and stay away from home when required.
Location: Dunsfold
Salary: £40,000 - £42,000 + Benefits
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