AR857 - Hire Manager
Location: Burton Latimer
Salary: £36,000+ Benefits
Overview:
First Military Recruitment are currently seeking a Hire Manager on behalf of one of our clients.
The successful candidate will be responsible for leading the short-term hire and sales administration function, ensuring efficient day-to-day operations, high levels of customer service, and strong team performance.
Our client strongly encourages applications from ex-military personnel; however, all candidates will be considered.
Duties and Responsibilities:
- Manage the day-to-day operations of the hire department.
- Lead the team across all areas of short-term hire, including scheduling, customer communication, transport bookings, quotations, and invoicing.
- Support sales administration processes, including preparing sales packs, raising and issuing purchase orders, and liaising with suppliers.
- Ensure accurate data entry and tracking of equipment orders within the operating system.
- Oversee the booking-in process for delivered equipment and ensure timely invoicing.
- Work with third-party finance companies on sale and buy-back agreements.
- Ensure all hire and sales administration is completed accurately and within required timeframes.
- Develop and maintain relationships with existing suppliers while identifying new cross-hire opportunities.
- Build strong customer relationships and resolve issues promptly and effectively.
- Take ownership of day-to-day operational challenges and drive resolutions.
- Collaborate closely with service and sales teams to ensure smooth operations.
- Ensure compliance with CRM system usage and contribute to ongoing process improvements.
- Support the development and continuous improvement of internal systems.
- Encourage team development and personal growth in line with business needs.
- Support the team in achieving KPI targets.
- Act as a representative of the company, maintaining professionalism and high service standards at all times.
Skills and Qualifications:
- Knowledge of plant and/or equipment hire is desirable.
- Previous experience managing or leading a team.
- Strong organisational and administrative skills.
- Proactive and self-motivated approach to work.
- Excellent customer service skills.
- Strong communication skills, both verbal and written.
- Confident using Microsoft Office and CRM systems (e.g., Protean).
- Ability to work collaboratively as part of a team.
- Experience within the service or hire industry is advantageous but not essential.
Location: Burton Latimer
Salary: £36,000+ Benefits
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