AR807 – IT Support & Systems Technician
Location: Leominster
Salary: £26,500
Overview:
First Military Recruitment is seeking an IT Support & Systems Technician on behalf of one of our clients.
The successful candidate will provide day-to-day IT support across the business while maintaining and improving key systems, including the access platform and production-related IT infrastructure.
Our client strongly encourages applications from ex-military personnel but all applications will be considered.
Duties and Responsibilities:
- Provide day-to-day IT support across the company, ensuring smooth operation for all staff.
- Set up, configure, and maintain computers, devices, and production-related IT equipment.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Maintain a strong understanding of the Access platform and provide training to all departments, including senior management.
- Hold regular meetings with management teams to advise on best practices and future process improvements.
- Continuously optimise ERP workflows and update system data.
- Resolve issues relating to works orders, sales orders, and purchase orders.
- Update and maintain accurate Bills of Materials and support improvements to product data integrity.
- Analyse factory workflows and collaborate with teams to implement process improvements.
- Develop custom tools and scripts to automate tasks, enhance MRP functionality, and improve overall efficiency.
- Manage and work with backend SQL databases, including creating queries for dashboards and internal reporting.
- Liaise with external support partners to ensure timely resolution of technical issues.
- Meet with external software providers to assess potential systems, discuss technical requirements, and evaluate installation feasibility.
- Provide general IT support, including troubleshooting technical issues and assisting with network and connectivity problems.
- Set up and maintain IT equipment and manage user accounts and system access.
- Install and update software where required.
- Keep basic IT records and asset lists up to date.
Skills and Qualifications:
- Experience providing hands-on IT support in a business environment.
- Strong understanding of hardware, networking, and software troubleshooting.
- Experience with ERP systems, ideally Access.
- Ability to analyse and improve workflows and processes.
- Experience working with SQL databases.
- Ability to develop basic scripts or tools to automate tasks (any language).
- Strong communication skills, with the ability to train and support staff at all levels.
- Good organisational skills and attention to detail.
- Ability to work independently and liaise with external support providers.
Location: Leominster
Salary: £26,500
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